I recently visited Flirt Cosmetics for a self-care day and received multiple services, including a Hydrafacial, eyebrow shaping and tint, a lip wax, and an eyelash lift. My experience with the service providers (Taylor, Aubrie, as well as Lisa at front-end) was wonderful—they were professional, kind, and delivered exceptional results. However, my checkout experience left me deeply disappointed and unfortunately soured my entire visit.
After my services, I waited at the front desk for about seven minutes before anyone came to assist me. When an employee (who I later learned is either management or a co-owner, possibly named Lynette) finally approached, she was accompanied by another client. Despite my visible presence, having my bag on the counter and clearly waiting, she proceeded to check out and rebook the other client first, completely disregarding the fact that I had been waiting.
When I politely spoke up to indicate that I was already there, my presence was still ignored. Only after finishing with the other client did she turn to me, addressing me in a tone that felt dismissive and unapologetic. It was only after realizing the amount I was spending (close to $400) that she decided to apologize, claiming she hadn't noticed I was there—despite having directly acknowledged me earlier. This insincere apology felt more like damage control than genuine customer care.
I truly believe that good customer service is not just about the services provided, but also about how clients are treated from start to finish. Even in a high-end spa, the basic principle of serving customers in order should be respected. A simple acknowledgment and a fair approach to checkout would have made all the difference.
This visit was a birthday treat for myself, and as a stage 4 cancer patient, these moments of self-care are incredibly meaningful. While my services were fantastic, this checkout experience was disappointing enough that I cannot see myself returning. I sincerely hope Flirt Cosmetics invests in customer service training to ensure that all clients—regardless of their relationship with the staff—are treated with the courtesy and respect they deserve.
Update After Speaking with the Owner
After posting my initial review about my checkout experience at Flirt Cosmetics, I had a phone conversation with the owner, Ciara, and I want to acknowledge how well it went.
Ciara listened to my concerns with professionalism and understanding, and I truly felt validated in my experience. She apologized for what happened, assured me that they take customer feedback seriously, and confirmed that they would be having a conversation with their team to ensure that future clients feel acknowledged and respected at checkout. This is exactly what I had hoped for—not a refund or any kind of gesture, just accountability and awareness so that no one else feels overlooked in the future.
I also want to reiterate my praise for the service providers at Flirt Cosmetics. The services I received—Hydrafacial, eyebrow shaping and tint, lip wax, and eyelash lift—were all exceptional, and I was very happy with the results. My visit was a birthday treat to myself, and the self-care experience was wonderful aside from that checkout moment.
I also want to recognize Flirt Cosmetics as a small business and express my appreciation for how they handled this matter. Supporting local businesses is important to me, and I respect when a business takes constructive feedback to heart. Ciara did exactly that, and I appreciate her for it.
While my original review remains, I felt it was important to share that this situation was addressed in a way that I am satisfied with. I truly hope Flirt Cosmetics continues to thrive because their team provides fantastic services and, as my conversation with Ciara showed, they care about their clients’ experiences.
